Frequently Asked Questions
How does clothing rental work?
Renting clothes is simple! Browse our collection, select the outfits you love, and choose your rental period. Once you've worn the outfit, return it on the scheduled date using our easy return process.
Are the clothes cleaned before delivery?
Absolutely! Every garment is thoroughly cleaned, sanitized, and inspected for quality before it’s sent out to ensure you receive a fresh and pristine outfit.
What if I damage the outfit during the rental period?
We understand that accidents happen. Minor damages like loose threads or small stains are covered under our standard wear policy. For significant damage, we’ll assess a fee based on the extent of the repair needed.
Can I adjust the size or fit of rented clothes?
We recommend choosing the correct size from our size chart. However, for special requests, you can contact our team to see if minor adjustments can be arranged.
How long can I keep the rented clothes?
Our rental periods typically range from 3 to 10 days, depending on your selection. Need more time? You can extend the rental period at an additional cost.
What happens if I return the outfit late?
Late returns will incur a small daily fee. To avoid this, we encourage timely returns or extending the rental period in advance if needed.
Can I rent accessories along with the outfits?
Yes! We offer a range of accessories such as jewelry, bags, and shoes to complete your look. Simply add them to your cart while selecting your outfit.
What if the outfit doesn’t fit or I don’t like it after delivery?
We provide detailed size guides and styling tips to help you choose. If the outfit doesn’t meet your expectations, let us know immediately, and we’ll work to resolve it—whether through a replacement or a refund, depending on the circumstances.
Is renting better than buying clothes?
Absolutely! Renting allows you to wear premium outfits for a fraction of the cost while reducing your fashion footprint. It’s a win for your wallet and the environment!
How do I return the rented items?
Returning your rented clothes is hassle-free. Pack the items in the provided packaging and schedule a pickup, or drop them at one of our partner locations.
Still have questions? Feel free to reach out to our support team—we’re here to help!
Where does FZO currently deliver?
We are currently delivering to select areas as we gradually expand our network. Our team is working to cover more locations soon. Stay updated by checking our website or contacting our support team.
What if my location is not within the delivery zones?
If we don’t yet deliver to your area, don’t worry! You can still enjoy our fashion rentals and sales by choosing store pickup from our designated location. We are actively working on expanding our delivery reach.
How does store pickup work?
Simply select the "Store Pickup" option during checkout. Once your order is ready, we will notify you, and you can visit our store to pick up your items at your convenience.
When will delivery be available in my area?
We are continuously expanding! While we cannot provide an exact date for every location, stay tuned for updates on our website and social media channels
Can I request delivery to my area?
Yes! If you’d like us to expand to your location sooner, feel free to reach out to our support team. Your feed