Grievance Policy
At FZO, your satisfaction is our top priority. As your trusted partner for fashion and clothing rentals, we are committed to providing you with the best experience possible. If you have any concerns or feedback, we encourage you to connect with our dedicated Grievance Officer.
How to File a Complaint
Filing a grievance with FZO is simple and straightforward:
- Email: Send an email to our Grievance Officer at support@fzo.com
- Phone: Call or WhatsApp us directly at +91 8585852828
When registering a complaint, please include:
- A clear description of your grievance.
- Relevant details such as dates, order ID, or names (if applicable).
- Any supporting documents or screenshots related to your concern.
Your feedback is invaluable, and we are committed to resolving your issues as quickly as possible.
Escalation Process
In the rare case that you are not satisfied with the resolution provided by our Grievance Officer, you can escalate your complaint to the Higher Authority for further review.
At FZO, we are dedicated to ensuring your satisfaction and addressing any concerns you may have with care and urgency. Your trust means everything to us!