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Terms and Conditions

Introduction

By accessing this webpage, you agree to be bound by these Terms and Conditions ("Terms"), forming a legally binding agreement between FZO Commerce Pvt Ltd ("Merchant," "us," "we," or "our") and the User ("you" or "your"). Please read these Terms carefully before accessing or using the platform. If you do not agree, you must not access or use the platform.

We reserve the right to update and modify these Terms at any time by posting changes on the Platform. You are advised to check these Terms periodically. Continued use of the Platform after any changes shall constitute acceptance of such updates.

Eligibility

You represent and warrant that you have the legal right, power, and authority to enter into these Terms, forming a binding contract and fulfilling your obligations hereunder.

Definitions

  • "Payment Instrument" – Includes credit/debit cards, bank transfers, prepaid payment options, UPI, IMPS, or any other payment methods accepted by financial institutions.
  • "Platform" – Refers to the FZO Commerce Pvt Ltd website where products/services are offered, and transactions occur.
  • "Transaction" – Any order placed by the User to purchase or rent products from the Merchant.
  • "Transaction Amount" – The total amount payable by the User for a given transaction.
  • "User/Users" – Any person availing of the services or products offered on the Platform.
  • "Website" – Refers to www.fzo.com or its mobile application.

Merchant's Rights

  • We may collect, store, and share the information you provide to facilitate order processing, delivery, and customer service.
  • By using our Platform, you authorize us to contact you regarding your orders and other necessary transactions.

User Responsibilities

  • You agree to provide true, complete, and up-to-date information while making purchases or rentals, including name, email, phone number, shipping address, and payment details.
  • Any incorrect or misleading information may result in order cancellation or delay.

Prohibited Actions

Users may not use the Platform for any unauthorized purposes, including but not limited to:

  • Data scraping or unauthorized data collection.
  • Unauthorized access or circumvention of security features.
  • Impersonation of another user or entity.
  • Spamming, fraud, or misrepresentation.
  • Using the platform to compete with us or misusing the content for commercial gain.

Violation of these provisions may result in immediate account suspension and legal action.

Limitation of Liability

  • In case of receiving a defective product, the only recourse available is to initiate a refund process under our refund policy.
  • We expressly disclaim any liability for indirect or consequential damages arising from product usage.
  • Users agree to indemnify and hold FZO Commerce Pvt Ltd harmless from any claims, damages, or losses due to misuse of the Platform.

Reviews & User Content Guidelines

  • Users may leave reviews, but they must not contain offensive language, false information, or references to illegal activity.
  • Reviews must be based on firsthand experience and not be used for deceptive or promotional purposes.
  • We reserve the right to remove any reviews deemed inappropriate or misleading.

Governing Laws & Dispute Resolution

  • These Terms shall be governed by the laws of India.
  • Any disputes shall be resolved through arbitration in Bengaluru, India, under the Arbitration and Conciliation Act, 1996.
  • The arbitration proceedings shall be conducted in English, and the decision shall be final and binding.
  • Courts in Bengaluru shall have jurisdiction over any injunctive relief sought.

Grievance Redressal

  • For any issues regarding orders, transactions, refunds, or customer service, you may contact our Grievance Officer at support@fzo.com or call +91 8585852828.

Disclaimer

  • By initiating a transaction, you enter into a legally binding contract with FZO Commerce Pvt Ltd and agree to pay for the selected products or services.
  • Payment details provided must be accurate and legitimate.
  • We disclaim all liabilities for unauthorized usage of any payment instruments.
  • Users are responsible for keeping their login credentials secure.

Security & External Links

  • We strive to keep our Platform secure, but we do not guarantee it will be free from malware or security threats.
  • External links present on the Platform do not imply our endorsement. Users should verify third-party content independently.

Final Acknowledgment

By usingFZO Commerce Pvt Ltd’s Platform, you agree to abide by these Terms and Conditions.Failure to comply may result in account suspension or termination.