Royal Heritage Banarasi Silk Lehenga

• Rental Period: The default rental period is 2 days, starting from the date of delivery. Late returns may incur additional charges.
• Condition of Items: All garments are delivered in clean, wearable condition. Customers are responsible for returning items in the same condition, excluding normal wear.
• Damage or Loss: Significant damage, staining, or loss of the item will result in repair/replacement charges as per our policy.
• Fitting and Alterations: Minor alterations (temporary adjustments) are permitted but must be removed before returning the item.
• Hygiene and Care: Do not attempt to clean or wash the rented garments yourself. FZO ensures all items are professionally cleaned.
• Cancellations: Late cancellations may incur a fee.
• Refunds and Exchanges: Refunds are issued only for damaged or unavailable items before delivery. Exchanges are subject to availability.
• Delivery and Returns: Timely delivery and pick-up are ensured. Customers must be present at the designated address for returns or return the item via the specified method.
• Usage: Garments are rented for personal use only and should not be sub-rented or used commercially.
• Agreement: By renting, you agree to comply with these terms and conditions.
• Handle with Care: Treat rented garments as your own to avoid unnecessary damage or stains.
• Follow Instructions: Adhere to any care instructions provided with the outfit.
• Return on Time: Ensure timely returns to avoid late fees.
• Inspect on Delivery: Check the garment upon delivery and report any issues immediately.
• Store Properly: Hang or fold the outfit carefully when not in use to maintain its quality.
• Do Not Wash or Iron: Avoid washing, ironing, or altering the garment; leave maintenance to us.
• Avoid Harsh Environments: Refrain from wearing the garment in situations prone to excessive dirt, stains, or tears.
• No Unauthorized Use: Do not sub-rent or use the item for purposes other than your intended occasion.
• Don’t Delay Returns: Late returns may result in additional fees or impact future rentals.
• Avoid Improper Handling: Do not fold or store delicate fabrics improperly, as this could lead to creases or damage.

At FZO, your satisfaction is our priority. Every dress you rent is professionally dry-cleaned before delivery, ensuring it’s fresh, hygienic, and ready to wear.

After each use, we thoroughly clean and inspect the garment to maintain the highest standards of quality and care. So, you can rent with confidence, knowing your outfit is in perfect condition.

No need to clean or worry - just enjoy your occasion and leave the rest to us!